About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The Serviceability Engineer is responsible for driving product support excellence by defining service parts requirements, diagnostics, and technical service information for assigned products. This role ensures that new product introductions and sustaining programs meet serviceability standards while supporting operational efficiency and product reliability.
You will play a key role in enhancing customer experience through service-focused product development and continuous improvement initiatives.
Why Join This Team:
- Work in an innovative environment focused on product quality and service excellence
- Gain exposure to global product development and engineering processes
- Collaborate with cross-functional teams across diverse business functions and regions
- Contribute to high-impact initiatives that improve product supportability and customer experience
- Build technical expertise in engineering systems, diagnostics, and product lifecycle management
What You Will Do:
- Develop and maintain comprehensive service parts lists including FRUs and CRUs for assigned products
- Conduct Design for Serviceability reviews with product development teams
- Collaborate with global engineering teams to ensure proper material and BOM integration within systems
- Define service diagnostic specifications and technical requirements
- Validate and verify service parts to ensure quality, functionality, and reliability
- Support development and review of service information and technical documentation
- Track engineering changes and ensure proper communication with appropriate stakeholders
- Review service manual updates and support content accuracy initiatives
- Perform service procedure documentation including photo and video-based technical instructions
- Assist with supporting material setup, analysis, and serviceability process improvements
What You Need to Succeed:
- Bachelor's degree in Electronics Engineering, Mechanical Engineering, or a related technical field
- Experience in product development or technical engineering environments preferred
- Knowledge of hardware imaging design is considered an advantage
- Strong leadership skills with the ability to influence and collaborate with cross-functional teams
- Excellent analytical and problem-solving skills with high attention to detail
- Strong communication and teamwork abilities across global environments
- Passion for innovation, operational excellence, and continuous improvement
How We Set You Up for Success:
- Structured onboarding and training on systems, products, and engineering processes
- Opportunities for continuous learning and professional development
- Exposure to global projects and cross-functional collaboration
- Supportive team environment focused on innovation and growth
- Access to tools and resources that enable success and career development
