Discover your 100% YOU with MicroSourcing!
Position: Service Technician Tier 2
Location: Remote
Work setup & shift: Work From Home | Night Shift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a
Service Technician Tier 2, you will:
- Provide advanced technical support across Windows, macOS, and cloud-based environments through remote troubleshooting and issue resolution.
- Serve as the primary escalation point for Tier 1 Service Desk by resolving complex infrastructure and end-user support issues.
- Administer and support Microsoft technologies, including Windows Server, Active Directory, Group Policy, and Microsoft 365.
- Configure, maintain, and troubleshoot networking infrastructure, virtualization platforms, and cloud environments including VMware, Microsoft Azure, Google Cloud, and AWS.
- Collaborate with Engineering and Service Desk teams to improve operational processes, maintain documentation, and deliver exceptional customer service.
What You Need
Non-negotiables
- 3–5 years of experience in IT Support, Systems Administration, or a Tier 2 Service Desk role.
- Strong experience supporting Microsoft Windows Server, Active Directory, Group Policy, and Microsoft 365 environments.
- Hands-on experience administering Google Workspace, macOS, and Windows environments.
- Solid understanding of networking fundamentals including DNS, DHCP, TCP/IP, VLANs, routing, switching, and firewall troubleshooting.
- Experience supporting VMware vSphere/ESXi and cloud platforms such as Microsoft Azure, Google Cloud Platform (GCP), or Amazon Web Services (AWS).
Preferred Skills/expertise
- Experience working within a Managed Service Provider (MSP) environment.
- Industry certifications such as CompTIA Network+, Server+, Microsoft Certifications, or VMware VCP.
- Experience using RMM, PSA, and IT Service Management (ITSM) platforms.
- Knowledge of scripting and automation using PowerShell, Bash, or similar technologies.
- Strong troubleshooting, communication, customer service, and documentation skills with knowledge of cloud security and identity management best practices.
About MicroSourcing
With over
9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan—it's our commitment. Our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating
YOU and your
100%!
For more information, visit
www.microsourcing.com.
- Terms & conditions apply.
