Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv, we don't just hire talentwe
cultivate leaders who
drive innovation and
engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure, we are scaling up to meet the demands of
AI, data centers, and next-gen technologyand we need bold, high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesit's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
- A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.
Vertiv is hiring a Service Technical Support Engineer to support our rapid business expansion, we are creating a high-impact position focused on embedding service readiness into the New Product Development and Introduction (NPDI) process across our Power and Thermal product portfolios including UPS, STS, Batteries, Switchgear, Busway, CRAC units, chillers, and liquid cooling systems.
Role Overview
This role is ideal for a hands-on engineer who can proactively identify service gaps, drive cross-functional coordination, and build repeatable, scalable processes that ensure all products are launch-ready from a service perspective. You will play a key role in closing the loop between engineering and service improving maintainability, documentation, spare parts planning, and long-term field support for mission-critical infrastructure.
Key Responsibilities
NPDI Responsibility
- Attend NPDI meetings outside standard hours.
- Assign appropriate Tech Support SMEs as technical advisors for each NPDI process.
- Document meeting minutes and track key deliverables across phase gates.
- Identify and escalate risks that may impact gate sign-off.
- Evaluate serviceability risks and opportunities at early product development stage.
- Spare parts list creation and entry in the system.
- Develop and recommend spare crash kits.
- Draft maintenance Scope of Work documents and review user manuals and procedures
- Drive and maintain a Service Readiness Checklist that becomes an NPDI gate requirement
- Maintain R&D contact records and serve as a conduit for escalations.
- Support technical documentation
- Get field feedback from product installation, testing and commissioning for evaluation and improvement
EOL Responsibilities
- Coordinate end-of-life (EOL) processing.
- Draft and distribute EOL communications.
- Identify SKUs being retired and build contact lists.
- Create spare parts lists for EOL.
- Develop crash kits to support EOSL inventory clearance.
- Monitor spares consumption and flag risks during EOL.
- Track install base and recommend stock reallocation to high-demand regions.
Required Skills & Experience
- Bachelor's degree in Mechanical or Electromechanical Engineering (or related discipline).
- 3+ years experience in product development, field service engineering, or technical support ideally in Mechanical or Industrial equipment.
- Solid understanding of NPDI or NPI process, particularly from serviceability and lifecycle management perspective.
- Strong collaboration and communication skills to work across departments and regions.
- Experience with technical documentation, service manuals, and BOM structuring.
- Familiarity with tools like SolidWorks, AutoCAD, Windchill, or SAP a plus.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
