Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About The Role
The HR Shared Services Team Lead I position (also known as Service Team Lead I) is a middle management position under the HR Shared Services team of the Uber Center Of Excellence (COE) organization. The role reports directly to one of the HRSS Senior Team Leads and they serve as the conductor of the many simultaneous activities that are expected to be performed by the HRSS Specialists within their span on a regular basis. As the team is a strategic partner to People Operations (HR), HRSS Team Leads are expected to support the rollout of projects and other process improvement initiatives meant to grow HRSS as a business function. They are expected to be able to provide ample guidance and support to all of their direct reports, provide coaching and training where needed, and share insights on their team's metrics and performance whenever needed and be a fantastic example and representation of the Uber values.
Your Impact In Role
- Manage team performance and drive results aligned with business goals.
- Provide insights on trends for team performance, highlights and lowlights.
- Effectively lead, coach, mentor, and motivate employees
- Partner with Recruiting team on hiring
- Having functional knowledge of what they are leading and act as the ultimate subject matter expert for assigned support team.
- Address and resolve escalations.
- Maintain stakeholder relationships.
- Drive accountability on policies and other guidelines
- Support project work and improvements to processes
- Partner and collaborate with cross functional teams within the COE model and work toward effective solutions as well as effective compromises if and when needed.
- Complete assigned deliverables such as business reports, performance updates, and audits.
- Responsible for local metrics and KPIs related to subject area. Proactively monitor the performance of the Support Team that they own and propose steps that will help improve the overall operational performance
- Own and run COE level projects as assigned.
- Act with utmost professionalism, accountability, and integrity at all times. Able to disagree and commit to business needs and decisions.
The Experience You'll Bring:
Basic Qualifications
- Professional work behavior and attitude. Must be able to show accountability and integrity over assigned span at all times.
- At least 1 year of solid supervisory experience within a fast paced operation environment (such as a BPO, Shared Services, and the like).
- Exceptional communication skills, both written and verbal
- Commitment to ensuring data integrity and confidentiality
- Ability to handle pressure well and work on deliverables under strict deadlines.
- Excellent time management and prioritization skills
- Experience with MS Office (Excel, Powerpoint, Word, Outlook) or Google Workspace (Sheets, Slides, Documents, Drive)
- Strong customer service orientation and administrative experience; very technically savvy.
- Good stakeholder and task management. Ability to maintain professionalism and respect to team members, partners, stakeholders, and internal and external customers.
- Must be amenable to work on different shifts and on weekends and holidays (schedules will change depending on the business need).
- Must be capable of monitoring performance of teams of varying sizes, executing goals and deliverables, and completing analytics of team performance whenever required.
Preferred Qualifications
- Preferably 2 or more years of prior experience in an HR shared services, HR outsourcing, or internal HR (recruitment, payroll, benefits, etc.) support environment
- Oracle experience and/or experience from other HR applications (such as Workday), Ticket Management Systems (such as ServiceNow) or CLM system is a plus.
- Background in process improvement and training is a plus.
- 1 year of experience in Human Resources / HR Shared Services or related work (such as Onboarding, Recruitment, Background Screening, etc) is a plus
- Intimate understanding of HR Shared Services and People Operations work.
