Job Description
JOIN OUR TEAM!
Epta is a multinational industrial group present in five continents, working to meet the needs of all segments of commercial refrigeration, interpreting the cultures of our consumers from the most diverse countries, and giving life to sustainable cold technologies that, with an eye to the future, create value for customers in every part of the world.
The Group offers the widest and most comprehensive range of solutions for commercial refrigeration, ensuring the supply, installation, and maintenance of systems, both directly and through an extensive network of distributors worldwide. EPTA Group also has a strong presence within the Food & Beverage market, working in partnership with major players in the sector.
Our Company in the Philippines, Epta Refrigeration Phils. Inc. is looking for Service Center Specialist.
JOB PURPOSE
The Service Center Specialist is responsible for providing customer service and technical support at the service center, ensuring the smooth operation of service processes. This role involves managing service requests, coordinating repairs, troubleshooting issues, and ensuring customer satisfaction by delivering timely and high-quality service.
JOB RESPONSIBILITES
- CUSTOMER SERVICE & SUPPORT
Serve as the primary point of contact for customer inquiries related to service requests, repairs, and technical issues. Process and manage service requests, ensuring all customer issues are logged, prioritized, and resolved efficiently.
- TECHNICAL SUPPORT & ISSUE RESOLUTION
Diagnose and troubleshoot technical problems, providing solutions remotely or coordinating with field service teams. Oversee the repair process, ensuring products are serviced according to manufacturer standards and specifications.
- SERVICE PROCESS COORDINATION
Coordinate the scheduling and tracking of repairs to ensure timely service completion.
Manage inventory of spare parts, ensuring availability for repairs and service operations.
- REPORTING & DOCUMENTATION
Keep accurate and up-to-date records of service requests, repair status, parts used, and customer interactions.
- CONTINUOUS IMPROVEMENT & TRAINING
Stay updated on new products, services, and troubleshooting techniques to enhance service quality.
Provide training and support to junior staff or new team members regarding service procedures and systems.
JOB QUALIFICATIONS
- Professional background
2-4 years of experience in customer service, technical support, or service center operations; Background in technical troubleshooting, product servicing, or field operations.
- Educational background
Bachelor's degree in Business Administration, Engineering, Customer Service, or a related field.
BENEFITS
- Leave Benefits
- Medical Benefit Coverage
- Life and Accident Insurance Coverage
- Flexible Work Options
- Health & Wellness Coverage
- Hybrid Work Set-up
- Free parking, shuttle service
- Career Growth Opportunities
- Learning & Development
- Recognition & Rewards
