Service Portfolio Business Development Manager

We are seeking a highly motivated and results-driven Service Portfolio Business Development Manager to drive strategic growth, revenue generation, and market expansion across the OPTIMIZE service portfolio. This role will focus primarily on OSS Managed Services, while also supporting growth initiatives across CReST, DxPS, Customer Success Management (CSM), and UAS Connect. The ideal candidate will be responsible for identifying new business opportunities, building strong customer and partner relationships, increasing managed services adoption, and driving recurring revenue through service offerings, staff augmentation solutions, and strategic partnerships. This position requires a strong background in business development, managed services, technology consulting, and enterprise customer engagement.

Responsibilities

• Key Responsibilities
• Business Development & Revenue Growth
• Develop and execute business development strategies to drive revenue growth across the OPTIMIZE service portfolio.
• Identify, qualify, and pursue new business opportunities within enterprise, mid-market, and strategic accounts.
• Generate new revenue streams through Managed Services, Staff Augmentation, and Professional Services engagements.
• Build and maintain a robust sales pipeline and accurately forecast revenue opportunities.
• Achieve and exceed assigned revenue, growth, and profitability targets.

• Managed Services Growth
• Serve as the primary business development lead for OSS Managed Services initiatives.
• Promote service adoption and expand managed service engagements across existing and prospective customers.
• Identify opportunities to increase recurring revenue through long-term service contracts and service subscriptions.
• Drive service attachment rates by aligning service offerings with customer business objectives.

• Customer Expansion & Account Growth
• Partner with Sales and Customer Success teams to identify upsell and cross-sell opportunities.
• Establish trusted advisor relationships with customers, key decision-makers, and executive stakeholders.
• Conduct business reviews and strategic discussions to uncover customer needs and expansion opportunities.
• Ensure customer satisfaction and retention through proactive engagement and value realization initiatives.

Service Portfolio Management

• Collaborate with OSS, CReST, DxPS, Customer Success Management, UAS Connect, Sales, and Technical Operations teams to align business objectives and service delivery capabilities.
• Support the development, enhancement, and commercialization of service offerings.
• Contribute to service packaging, pricing strategies, service positioning, and go-to-market plans.
• Gather market intelligence and competitive insights to optimize portfolio offerings and market competitiveness.

Strategic Partnerships & Ecosystem Development

• Build and strengthen relationships with technology vendors, strategic partners, and industry stakeholders.
• Identify partnership opportunities that drive additional revenue and service innovation.
• Collaborate with partner organizations on joint business development initiatives and market expansion programs.

Market Analysis & Strategic Planning

• Monitor industry trends, customer demands, and emerging technologies within the Managed Services and IT Services landscape.
• Conduct market assessments and competitive analysis to identify growth opportunities.
• Provide recommendations to leadership regarding service portfolio investments and expansion strategies.

Key Competencies

• Strategic Business Development
• Consultative Selling
• Managed Services & MSP Solutions
• Revenue Growth Management
• Account Expansion & Customer Retention
• Partner & Vendor Management
• Market Analysis & Competitive Intelligence
• Stakeholder Management
• Negotiation & Closing Skills
• Cross-functional Collaboration
• Executive Communication

Success Metrics

• The successful candidate will be measured on:
• New business revenue generated
• Managed Services growth and recurring revenue expansion
• Staff Augmentation revenue growth
• Customer acquisition and account expansion
• Service attachment rate improvement
• Upsell and cross-sell performance
• Strategic partnership development
• Sales pipeline generation and conversion rates
• Customer retention and satisfaction outcomes

Qualifications

• Required Qualifications
• Bachelor's Degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field.
• Minimum of 5-7 years of experience in Business Development, Managed Services, IT Services, Technology Consulting, Staff Augmentation, or related industries.
• Proven experience selling, supporting, or managing Managed Services engagements.
• Strong understanding of Managed Service Provider (MSP) operating models, service delivery frameworks, and workforce solutions.
• Demonstrated experience working with enterprise and mid-market customers.
• Proven track record of achieving revenue growth and business development targets.
• Strong consultative selling, negotiation, and relationship-building skills.
• Excellent presentation, communication, and stakeholder management capabilities.
• Ability to collaborate effectively across sales, technical, and operational teams.
• Experience developing proposals, business cases, and customer presentations.

Preferred Qualifications

• Experience in IT infrastructure, cloud services, digital transformation, customer success, or technology operations environments.
• Familiarity with recurring revenue business models and service-based sales strategies.
• Experience managing strategic alliances, channel partnerships, or vendor relationships.
• Understanding of service commercialization, pricing strategy, and go-to-market planning.
• Knowledge of CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
• Experience in workforce solutions