Discover your 100% YOU with MicroSourcing!
Position: Service Operations Manager
Work setup & shift: Onsite and Dayshift
Why join MicroSourcing
Youu0027ll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
About the Role:The responsibilities of General Manager will include but not be limited to: . Build and establish the New Services division of United Petroleum Philippines
. Monitor and manage KPIs such as SLA compliance, quality, productivity, and cost efficiency
. Understand and participate in business transformation initiatives to enhance efficiency, automation, and scalability
. Build strong partnerships with United Petroleum Australia executives and internal stakeholders to ensure strategic alignment
. Assist to develop and execute operational strategies aligned with client and company objectives
. Foster a high-performance, people-centric culture emphasizing accountability, learning, and engagement
. Implement continuous improvement initiatives using Lean, Six Sigma, or equivalent methodologies
. Assist in management of the budget for the BPO site, ensuring cost efficiencies are implemented
. Prepare and analyse reports, forecasts, and operational budgets
. Review and understand and ensure contractual obligations and service-level agreements are consistently met or exceeded.
. Ensure adherence to local data privacy, health & safety, and regulatory standards
. Maintain compliance with company policies, client requirements, and industry best practices.
. Develop risk management, People operations, and business continuity planning.
What You Need: . 3-5 years track record at a leadership level in retail, QSR or BPO serving multisite retail operations
. Some operations experience leading a multi-faceted team
. Experience in the retail gasoline business would be an advantage, but not essential
. Ability to lead teams across diverse business functions some experience or exposure to areas such as, facilities management, marketing, analytics, customer service, finance, or HR will be highly regarded.Bacheloru0027s degree in business administration, Management, or related field (MBA preferred).
. Demonstrated expertise in process optimization, client relationship management, and people leadership
. Excellent communication, negotiation, and analytical skills
. Strong financial management and P&L experience
. Strong Client Partnership & Relationship Management experience ideally gained in a BPO
. Prior BPO experience at a senior leadership level advantageous.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
