Service Operations Lead (HVAC)

Service Operation Manager is responsible for developing program and schedule for service fulfilment

team to meet service projects. This role demands a hybrid approach: providing senior-level technical

leadership, mentoring field engineers and technicians to ensure energy-efficient and high-quality

project delivery, and manage budgets design when necessary.

Responsibilities

• Manages day-to-day field service technician activities involving installation, modification,

and repair of equipment and systems.

• Supervise, schedule, and mentor a team of Service Team Leader and Project Engineers.

Provide advanced hands-on troubleshooting and diagnostics for complex on-site issues.

• Ensure all operations adhere to local safety regulations, environmental standards, and

certifications by driving the adoption of energy-efficient technologies.

• Ensure maintenance contracts for service are fulfilled and appropriate documentation and

records are kept.

• Provides necessary management information reports to Service Leaders to maximize Service

performance levels and support the growth plans.

• Administers, implements, and supervises the service fulfillment processes in its goal of

operational excellence.

• Monitors service personnel effectiveness and efficiency in relation to customer service and

operating plan goals.

Requirements

• Diploma/Bachelor degree in HVAC/Electrical/Electronic/Mechanical/Industrial Engineering

• 5+ years of related role in HVAC industry, preferably on same role

• Having experiences of multiple HVAC products (chiller, airside, unitary)

• Deep familiarity with building management systems (BMS), computer-aided maintenance

software, reading schematics, and mechanical codes.

• Strong analytical problem-solving mindset, exceptional project management capabilities,

and clear communication skills for stakeholder management.

• Having active HVAC license will be a plus

Leadership Competencies:

• Passion for leading the changes: Strong desire to challenge the status quo, develop new

approaches, make continuous improvement, and inspire/encourage others to do the same to

promote changes in terms of Strategy, Business Model, Organization, People, Process, Tools, etc.,

with the aim to stay competitive for sustainable growth.

• Open minded learning agility: Strong professional knowledge and skill sets with agility to learn

things fast, deal with ambiguity, open to feedback and go beyond boundaries.

• Execution for driving results: Set strategy and build capability foundations to deliver premier

performance, including organization, people and process by working on great details and engaging

our employees with the clarity of accountability and responsibility.

• Include and uplift one another: Embrace differences and value the opinions and contributions of

each person and work collaboratively to magnify impact.

• Do what's right, always: Demonstrate integrity and ethical behaviour and have the courage to

speak up for what is right.