Service Officer - Naga

Your Role

• Deepen the relationship with clients by providing excellent and world-class customer service, account management through cross-selling/lobby sales that would eventually translate to increase business volume.
• Efficient delivery of bank products and services through the effective management of branch operations, lobby management and ensuring compliance to policies and procedures..

How will you contribute

• Cross-sell MPI products and services to clients.
• Provide account referrals and leads to Branch Head and SE.
• Address/handle customer queries including but not limited to features and benefits of MPI products and services
• Perform continuous relationship-building activities/initiatives
• Perform account management activities for special clients/ad hoc requests
• Perform functional accountabilities of Service Assistant
• Ensure smooth flow of lobby traffic.
• Ensure that a high level of customer service is provided.
• Gather relevant data pertaining to Top Clients
• Ensure compliance with procedures and control matters
• Ensure compliance to regulatory requirements/guidelines.
• Make recommendations to streamline workflow, enhance customer experience and improve cost control, and be actively involved in branch-related projects

Your Profile

• Graduate of any four (4) year business course
• Minimum Five (5) years banking experience
• Knowledgeable in branch operations (Teller, New Accounts, Service Officer)
• Customer service oriented
• Keen on details