The Role
As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations & Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.
How you'll contribute
- Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities
- Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts
- Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships
- Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status
- Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients
- Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management
- Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation
What we're looking for
- With at least 2 years of relevant experience
- Knowledge/familiarization with business and loan documents
- Effective negotiation and monitoring skills
- Able to communicate effectively with clients and other department units
- Ability to anticipate issues and plan strategies on account management
- Preferably Fukien Speaking
About Security Bank
Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.
