ServiceNow GTM Technical Functional Support L2
GTM ServiceNow Support L1
Key Responsibilities
- Front-Line Support: Act as the single point of contact for GTM users reporting issues via the ServiceNow Service Portal, chat, or phone.
- Triage and Resolution: Log, categorize, prioritize, and resolve low-to-medium complexity incidents related to sales workflows (e.g., deal registration, territory assignment, sales reporting access).
- Process Guidance: Provide clear guidance to Sales and Marketing users on executing GTM processes correctly within the ServiceNow interface.
- Escalation: Accurately escalate complex technical issues (e.g., data synchronization errors, complex workflow failures) to the L2 GTM Technical Specialist team.
- Knowledge Contribution: Create and maintain internal knowledge articles and FAQs to promote self-service and first-contact resolution.
Required Qualifications & Skills
- At least 1-3 years of experience in an IT Helpdesk, Sales Operations, or Business Application Support role
- 1-3 years of experience in an IT Helpdesk, Sales Operations, or Business Application Support role
- First-line support for end-users (Sales/Marketing) with access issues, basic process errors and service request fulfilment
- Basic familiarity with the ServiceNow platform (using Incident, Request, and Knowledge modules)
- A conceptual understanding of sales processes (Lead-to-Cash cycle) or Customer Relationship Management (CRM) systems
- Excellent verbal and written communication skills to effectively support non-technical business users
- Proficiency in tracking and meeting key Service Level Agreements (SLAs)
- Should be willing to work onsite on a shifting schedule in BGC, Taguig
Terms and conditions apply* Other Info
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite
- Schedule: Shifting
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you Our people enjoy some amazing perks, check out a few below:
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
