Service Manager - Robotics and Automation

Company Description

SUNELEC, established in 2011, has been a driving force in advancing the solar industry in the Philippines—delivering reliable on‑grid and off‑grid energy solutions for residential, commercial, and agricultural communities nationwide.

Today, SUNELEC is entering a new chapter. Beyond renewable energy, the company is expanding into high‑impact technologies through a strategic collaboration with SoftBank Robotics, one of the world's leaders in Physical‑AI and autonomous service robots. This partnership positions SUNELEC as the Philippine gateway for next‑generation robotics, enabling deployments in cleaning automation, smart facility services, and intelligent retail systems.

With this shift, SUNELEC is evolving into a multi‑technology company—bringing together solar, AI‑powered robotics, smart vending, and emerging automation solutions to help modernize Filipino businesses and communities.

Role Description

• Conduct product orientation and training for the team and customers, dealers and partners
• Plan projects and create technical drawings
• Provide pre- and post-sales support to dealers and customers
• Ensures proper coordination with suppliers and manufacturers on complex technical issues, product concerns,processing of warranty claims, and technical updates.
• Manage service area
• Manage all customer servicing needs including onsite services (ocular inspection, installation, testing and commissioning)
• Manage the demonstration of equipment, troubleshooting technical issues and make sound recommendations to clients
• Manage equipment and spare parts by coordinating with other departments for an effective stock control
• Takes accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Creates training programs to ensure that the service team are equipped with the knowledge to do after-sales support, troubleshooting, and repair of all Sunelec brands and products.
• Work closely with the Sales and Business Development teams during site assessments, product demonstrations, POCs, proposals, and customer presentations;
• Ensures that systems, procedures, and methodologies are in place to support outstanding delivery of service in compliance with safety standards and company policies.
• Other tasks that may be assigned by the President

Qualifications

• Candidate must possess at least a Bachelor's Degree in Electrical Engineering, Mechanical Engineering or equivalent;
• Must be a Licensed Engineer;
• Preferably with five (5) years experience as a Service Manager or any equivalent position in a multi-industry environment;
• With good technical understanding of Robotics, Automation, Smart Vending, Machines, Solar Energy Systems, Water pumps, Controls, Motors, and other related products;
• Ability to read and interpret technical drawings, electrical schematics, wiring diagrams, and system layouts;
• With strong leadership, excellent written and verbal communication and presentation skills;
• Updated on the industry's latest technology trends and applications;
• Proficient in using MS Office, Google Workspace, CRM systems and other Office or Web-based applications;
• Ability to work independently and collaboratively in a fast-paced environment;
• Can start immediately.