Summary
Service Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, though, including:
- Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Delivering prompt, professional solutions for customer inquires
- Working to meet immediate goals of customer interaction
- Training and managing customer service staff in best consumer service practices
- Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
- Suggesting improvements to customer service to higher management and staff
- Implementing improvements to customer service
Skills And Qualifications
- Previous Service Experience
- Comprehensive Industry Knowledge
- Management Experience
- Strong Customer-Facing Skills
- Strong Written and Verbal Communication
- Self-Motivated
- Troubleshooting
- Creative Problem-Solving
- Degree in Business or Administration
