Service Manager - Commercial Vehicles

Location: Greenhills, San Juan

Work Arrangement: Onsite

Do you want to develop world-class skills, build a brilliant career and thrive within a highly supportive team Here, you'll be set up to deliver your best work with the backing of colleagues and mentors who have a genuine care for your wellbeing.

You'll play a key part in growing a global business that's transforming our industry, working with the world's leading automotive brands and delivering great experiences for our customers.

There are countless opportunities for you to take on, learn from the best and realise your potential. If you're looking to accelerate your progress and make a big impact in a collaborative, winning team, then your bright future starts here

IC Automotive Inc. is seeking an experienced and results-driven Service Manager to lead the aftersales service operations for Mercedes-Benz and FUSO Commercial Vehicles in the Philippines. This critical leadership role will be responsible for driving service excellence, optimizing workshop performance, enhancing customer satisfaction, and achieving aftersales business objectives. The successful candidate will oversee service operations, technical quality, warranty administration, team development, and business performance while ensuring compliance with manufacturer standards and delivering a premium customer experience consistent with the Mercedes-Benz and FUSO brands.

What you'll do

• Lead and manage the overall service operations for Mercedes-Benz and FUSO Commercial Vehicles, ensuring efficient workshop performance, high-quality repairs, and compliance with manufacturer standards and processes.
• Drive customer satisfaction and retention by fostering a customer-centric culture, resolving escalated service concerns, monitoring customer experience metrics, and implementing continuous improvement initiatives.
• Develop and execute service business plans that achieve revenue, profitability, productivity, and service absorption targets while identifying opportunities to expand aftersales services and grow the business.
• Oversee technical quality, warranty administration, and regulatory compliance by ensuring adherence to repair procedures, safety standards, manufacturer requirements, and audit readiness.
• Provide leadership and development to Service Advisors, Workshop Supervisors, Technicians, and support staff, promoting a high-performance culture focused on accountability, teamwork, operational excellence, and continuous improvement.

About you

To be successful in this role you will be:

• Bachelor's degree in Mechanical Engineering, Automotive Engineering, Business Management, or a related field. Professional certifications in automotive service management are highly regarded.
• At least 7-10 years of progressive experience in automotive aftersales or service operations, with a minimum of 3-5 years in a leadership role managing commercial vehicle or dealership service operations.
• Proven success in driving workshop performance, customer satisfaction, operational efficiency, and aftersales business growth within a dealership or automotive environment.
• Strong technical knowledge of commercial vehicle maintenance, diagnostics, repair processes, warranty administration, and manufacturer compliance requirements. Experience with Mercedes-Benz, FUSO, or other commercial vehicle brands is highly preferred.
• Solid financial and business acumen, with experience managing budgets, service profitability, labor productivity, and key operational performance indicators.
• Excellent leadership, communication, and stakeholder management skills, with the ability to coach teams, solve complex operational challenges, and deliver measurable business results in a fast-paced environment.

Start your journey

If you're excited about this role but don't meet every requirement, we still encourage you to apply. You might be the perfect fit we're looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.

Opportunity for everyone

Inchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.

About us

Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 17,000 talented colleagues fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com