Service Management Manager
Service Management Manager
Sprout Solutions- Posted 10 hours ago
- Be among the first 10 applicants
Job Description
- Own IT service management operations
- Oversee incidents, requests, and escalations
- Track service performance and IT metrics
- Improve support processes and service quality
- Lead and develop the service management team
- Experience with scripting, APIs, and automation
- 8+ years in IT, with 3+ years in people management
- Strong ITSM and service delivery background
- Experienced in SLAs, KPIs, and incident management
- Skilled in process improvement and automation
- Strong stakeholder and user management skills
More Info
About Company
Skills:
Problem Management, Servicenow, it service management principles, Incident Management, request fulfilment, change coordination, ITIL practices, Knowledge Management