Service Engineer

Company Description Quantel Global Philippines Corporation is part of Quantel, a Singapore-based test and measurement company founded in 1989 that serves the Southeast and South Asia markets. As a company of Chroma Group since 2016, Quantel leverages a global network to deliver advanced technology solutions in Test and Measurement, PV and Battery Assembly Automation, Handler and Semiconductor, and System Integration. With branches located in major manufacturing hubs and staffed by qualified sales and service professionals, the company supports the demanding and time-sensitive electronics industry. Quantel positions itself as a competence solutions provider, offering turnkey, value-added services in test and measurement, automation, and semiconductor to help customers optimize performance and reliability.
Role Description This full-time Service Engineer role is an on-site position based in Pasig. The Service Engineer will perform installation, configuration, maintenance, and repair of test and measurement equipment and related automation systems at customer locations. Responsibilities include diagnosing technical issues, providing field service and technical support, and ensuring equipment operates according to specifications and safety standards. The role involves preparing service reports, coordinating with internal teams for parts and escalation, and supporting preventive maintenance programs. The Service Engineer will also communicate with customers to understand issues, provide training on proper equipment use, and contribute feedback to improve service processes and solutions.
Qualifications

• Candidates should possess strong troubleshooting and diagnostic skills for electronic, electrical, and automation systems.
• Candidates should possess field service experience, including on-site installation, commissioning, and customer support activities.
• Candidates should possess solid technical support capabilities, including remote assistance and follow-through on technical issues.
• Candidates should possess maintenance and repair skills for test and measurement, automation, or semiconductor equipment.
• Candidates should possess effective communication skills for clear reporting, customer interaction, and collaboration with internal teams.
• Relevant diploma or degree in Electronics, Electrical Engineering, Mechatronics, Instrumentation, or a related technical field.
• Ability to read and interpret technical manuals, schematics, and test procedures; familiarity with safety standards and EHS practices.
• Willingness to travel to customer sites, work in manufacturing environments, and manage multiple service assignments.
• Experience in test and measurement, automation, or semiconductor sectors is an advantage.