Service Dispatch Specialist

We are seeking a highly organized Service Dispatcher to provide coordination and

administrative support to the Service Department. The main role of this position is to

schedule, coordinate, and dispatch service technicians. As a Scheduler you must be able to

work cross-functionally across the organization and have exceptional interpersonal and

communication skills.

Responsibilities:

• Coordinate technician schedules and prioritize dispatches based off urgency, skill set,

location, ext.

• Ensure that all maintenance, repair, commissioning, and other services are delivered ontime and within the scope

• Communicate with technician team for daily or weekly scheduled service appointments,

changes, or cancellations

• Work with Service and Project coordinators to ensure prompt and effective service

• Verify technicians have required work scope, parts, tools, customer contact, ext. to

guarantee efficiency on all dispatches

• Manage schedules for individual and team service appointments

• Identify and resolve scheduling conflicts or issues proactively

• Maintain external ticketing systems when working with 3rd party vendors

• Mentor and assist with onboarding new staff in the service team

• Attend meetings and training as required to maintain proficiency

• Answer telephones and respond to email inquiries in a timely manner

• Perform other related duties as assigned

Qualifications:

• 2+ years of scheduling experience

• Solid organizational skills including attention to detail and multi-tasking skills

• Strong customer service ethic

• Experience with software solutions to manage service deployment and efficiency, such as

Salesforce, Zendesk, and dispatching software(s)

• Excellent written and verbal communication skills

• Strong working knowledge of Microsoft, including outlook

• Experience in the EV Charging industry is a plus