- Good opportunity for career growth
- High level role with opportunity to lead a large team
About Our Client
The company is a well-established large organization in the industrial/manufacturing sector. It is known for providing innovative and reliable solutions to its customers, ensuring quality service and customer satisfaction.
Job Description
- Lead and manage the customer service department to ensure smooth and efficient operations.
- Develop and implement strategies to improve customer satisfaction and service delivery.
- Monitor and analyze customer feedback to identify areas for improvement.
- Oversee the resolution of customer complaints and issues promptly and effectively.
- Collaborate with other departments to align customer service strategies with company goals.
- Train, mentor, and evaluate the performance of the customer service team.
- Ensure compliance with company policies and industry standards in all customer service activities.
- Prepare and present regular reports on customer service operations and performance metrics.
The Successful Applicant
A Successful Service Director Should Have
- A strong background in customer service management within the industrial/manufacturing industry.
- Proven leadership skills with the ability to inspire and manage a team effectively.
- Excellent problem-solving and decision-making capabilities.
- Strong communication and interpersonal skills to collaborate with various stakeholders.
- Knowledge of customer service best practices and industry standards.
- Proficiency in relevant software and tools for reporting and analysis.
- A commitment to delivering exceptional customer experiences.
What's on Offer
- Competitive salary ranging from PHP 1170000 to PHP 1430000 annually.
- Transportation allowance of PHP 3,500 monthly.
- HMO coverage with a maximum of PHP 300,000 and free coverage for one dependent.
- Life insurance provided upon regularization (average of 6 months).
- Monthly bonuses of 10% of basic salary based on EMC evaluation.
- Quarterly bonuses of 60% of basic salary upon meeting performance criteria.
If you are ready to take on this exciting opportunity as a Service Director in Quezon City within the electronics sector, we encourage you to apply and join a company that values excellence and innovation.
Contact: Liam Harvey
Quote job ref: JN-012026-6920749
