Service Desk Specialist (to start ASAP)

Key Responsibilities:

• Follow standard operating procedures, ticketing processes, and work instructions to image, update, and resolve computer and software application issues for new and existing employees.
• Help maintain equipment inventory, including processing RMAs and ordering new hardware.
• Maintain a physical presence at designated service locations for employee computer pickup or delivery.
• Monitor, update, and maintain tickets in the ticketing system, ensuring timely response and follow-up.
• Assist with responding to support tickets, contacting users, and managing workload priorities.
• Update, track, and escalate tickets to appropriate levels or groups for resolution as needed.
• Obtain user confirmation and sign-off for closed tickets, ensuring proper follow-up.
• Provide routine software and hardware troubleshooting support to employees.
• Support access to corporate networks, wireless systems, and applications both on-site and via VPN.
• Perform other related duties as assigned.

Required Qualifications / Skills:

• Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience (0–2 years in a related role)
• Strong coordination skills and a team player with the ability to work independently
• Excellent written and verbal communication skills
• Strong interpersonal and customer service orientation
• Ability to identify issues and escalate appropriately
• Knowledgeable in hardware, software, and network troubleshooting
• Understanding of software application use and installation
• Ability to resolve technical issues under pressure

Preferred Qualifications:

• Prior experience in an IT service desk or desktop support environment