Service Desk Specialist

Desired Competencies (Technical/Behavioural Competency)

Must-Have

• Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills

• Willingness to work in any shifts including night shifts

• Accountable to answer customer requests and assisting customer either by Teams calls/email/chat/web or over the phone

• Should be flexible for voice support

• Ability to understand customer issue and route to appropriate team

• Must be a strong cross-team collaborator

• Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

• Basic knowledge about Systems, backup and Network

• Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

Good-to-Have

1. MCP & ITIL Certification.