Service Desk Specialist (French)

Responsibilities

The Service Desk Specialist I is responsible for providing 1st level of support to all customers with their questions about any of the supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.

• Help Desk Task Proficiency
• Knowledgeable in MS Office Applications;
• Knowledgeable in PC Operating System (Windows 98/XP/2000/7);
• Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);
• Monitor assigned task(s) including the scheduled reports globally;
• Able to provide courteous and quick response to customers asking help via phone, email, remote access, or onsite support;
• Has the willingness to find answers to all questions addressed to them;
• Ability to familiarize themselves with the research and information resources and knowledge bases at hand.
• Ready to research questions using a variety of manuals and resources, and to work with other Help Desk Support Engineers and IT colleagues in answering any customer's question.
• Shows eagerness to learn as one progresses in the field and as one is faced with new questions and situations.
• Teamwork
• Ability to flexibly adjust to help other Help desk Support Engineers in case of unavailability or emergency cases to ensure continuity of providing service.
• Exercise turnover of activities to the next team member on duty.
  
  

Job Requirements

• Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.
• Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting among others.
• Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage.
• Exposure in dealing and talking with end customers.
• Organized and able to set priorities;
• Strong interpersonal skills and ability to deal effectively in a team environment;
• Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;
• Strong verbal and written communication skills;
• Ability to organize, prioritize and schedule work assignments;
• Has strong customer service orientation;
• Proficient in computer operations – knowledgeable with MS Office, SQL Database, Windows operating systems
• French speaking
  
  

Work hours and working conditions

• To provide 24x7 services to the company, Global Help Desk will work on different shifts