Service Desk Representative / Technical Support

Qualifications

• Must have a Bachelor's Degree in Information Technology, Computer Science, or equivalent
• Minimum of 6 months of experience in Technical Support or Desktop Support
• Skilled in ticket management
• Familiar in perform trace routing and standalone testing
• Knowledgeable in routers and switches
• Experienced in remote assistant, email support, and network support
• Knows how to do ping test
• Amenable to work on-site in Pasig and Mandaluyong City
• Can start immediately

Job Details

• ON-SITE FINAL INTERVIEW
• Project-based (3 months initial contract - extendable)
• Location: Pasig City / Mandaluyong City
• Shifting schedule (7am-3pm, 10am-6pm, 2PM-10pm / including weekends & holidays if needed)
• Salary: 20,000/month

Responsibilities

• Manage and resolve IT incidents and service requests in accordance with established service levels.
• Provide Level 1 Network Support, including basic troubleshooting and escalation of network-related issues.
• Provide Level 1 Application Support by diagnosing and resolving common application problems and coordinating with higher support tiers when necessary.
• Provide Level 1 Email Support, including troubleshooting email access, configuration, and connectivity issues.
• Provide Remote Technical Assistance to users through approved remote support tools.
• Perform overall ticket management, including ticket logging, categorization, prioritization, monitoring, escalation, and closure.
• Ensure compliance with IT policies, procedures, and service management standards.