Service Desk Officer

We're Hiring: Service Desk Officer!

We are seeking a dedicated and proactive Service Desk Officer to provide exceptional support to our clients and internal teams. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and experience in IT service management.

Location: Taguig, Philippines
Work Mode: Work from Office
Role: Service Desk Officer

What You'll Do:
Respond to user inquiries and issues via phone, email, or chat.
Troubleshoot hardware and software problems efficiently.
Document incidents and resolutions in the ticketing system.
Collaborate with technical teams to resolve complex issues.
Monitor and escalate unresolved tickets as necessary.
Assist in creating knowledge base articles for common issues.
Provide training to new team members on service desk processes.

What We're Looking For:
Minimum of 2 years of experience in a service desk or help desk role.
Familiarity with ITIL framework and service management practices.
Strong analytical skills with attention to detail.
Excellent verbal and written communication skills.
Ability to work well under pressure in a fast-paced environment.
Customer-oriented mindset with a passion for helping others.

Ready to join our team Apply now and let's achieve success together!