Service Desk Manager

Job Summary

Operations Management for complex /large projects with focus on continuous improvement, problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning

2. Understand client requirements and accountable in ensuring support team is meeting client expectations

3. To lead and mentor the project team and ensure transparent communication of project goals.

4. Brining new ideas and innovation for process development and overall organizational progress.

5. To provide solutions commensurate with the customer's needs within the ambit of the given environment so as to lead to business results.

Must Have Skills:

• Amenable on working fully onsite in Taguig in rotating shift schedule.
• Has at least 5 years of Service Desk Manager experience.
• Must have experience with Service Desk Tools.
• Relevant certification is a plus.

FOR THOSE INTERESTED, APPLY DIRECTY HERE AND IN OUR WEBSITE TO HASTEN YOUR APPLICATION.

Link: https://careers.hcltech.com/job/Track-Manager-%28Support-&-Operations%29/135113-en_US/