Service Desk (Hypercare Support)

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 23 years of experience in a Service Desk or Technical Support role.
• Hands-on experience with Microsoft 365 (O365) applications and admin tools.
• Experience with ITSM tools (ServiceNow, Jira, or equivalent).

The Service Desk Analyst O365 Specialist provides first- and second-level technical support to end-users, focusing on Microsoft 365 (O365) applications and services such as Outlook, Teams, OneDrive, SharePoint, and related productivity tools. The role ensures timely issue resolution, optimal user experience, and effective collaboration across the organization through expert support and proactive service improvement.