Service Desk Engineer

Qualifications

• 1–2 years of IT support experience
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Management)
• Strong verbal & written communication skills
• Troubleshooting basic IT issues and handling user queries

Job Description:

• Provide first-level technical support to end-users by diagnosing and resolving basic IT issues related to hardware, software, and network systems.
• Utilize ITSM tools such as ServiceNow and Jira Service Management to log, track, and manage service requests and incidents efficiently.
• Communicate clearly with users via phone, email, or chat to understand concerns, provide updates, and ensure timely resolution of tickets.
• Escalate complex technical issues to appropriate teams while maintaining proper documentation and follow-up to ensure customer satisfaction.