WORK HARD, EAT WELL, SAVE MORE! Enjoy free daily lunch, Monday breakfasts, and Friday snacksu0026mdashplus onsite support!
TECHNO-CODED PERKS u0026ndash Enjoy these Benefits!- Health & Wellbeing:HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
- Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
- Growth & Perks:Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
- Vibrant City Location:Work inEastwood (Night Shift!)
YOUR DAILY TASKS- Serve as the main contact for client service requests, creating and assigning tickets from calls, emails, voicemails, and the support inbox.
- Verify urgency, ensure tickets are responded to within 2 hours, and escalate requests when needed.
- Schedule and monitor Technicians using Autotask/Rocketship, keeping clients updated on progress, changes, and outages.
- Provide excellent customer service by addressing inquiries professionally and ensuring quick turnaround and high satisfaction.
- Track and report IT support resource usage, request completion, and follow Autotask PSA processes, including logging all work as service tickets.
- Collaborate effectively with the team and support administrative projects (marketing tasks, staff/client event planning, IT Business Reviews, and presentations in PowerPoint/Excel).
ABOUT YOU
- 3+ years of experience in triaging and scheduling for Technicians
- Basic IT knowledge and familiarity with support tools (Autotask or similar is a plus)
- Skilled in multitasking, prioritization, and time management
- Accurate and detail-oriented in data entry and reporting
- Adaptable, self-motivated, and able to thrive in a fast-paced environment
- Strong communication skills with a professional, client-focused approach
- Experience handling administrative tasks such as event planning, scheduling, and presentations
A Great Place to Work u0026reg Certified: #WeAreTGT Techno Global Team comes with top ratings given to us by our teams, we ensure our people enjoy more than just a jobu0026mdashwe deliver great careers, meaningful rewards, and a genuinely fun experience every step of the way.
Why wait
Click the apply button today! 
