Service Desk Analyst

UNISYS is Hiring!!

Location: Mandaluyong (near MRT Shaw station or WCC)

Work Arrangement: Fully On-Site and Shifting schedule

Job Description:

-Responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub-systems and/or

applications for customers and/or employees.

-Typically provides technical support to external customers.

-Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

-Discover and document process and procedures, which needs to be published to the team or on the Knowledgebase.

-Escalates complex problems to higher level of expertise within organization.

Good to Have:

- 2yrs of relative experience TSR/ Service Desk / Help Desk.

- Good communication skills

- Knowledge of Active Directory and ServiceNow is a plus