Service Desk Analyst

**WORK SETUP: ONSITE**

ONLINE APPLICATIONS will be prioritized

https://forms.gle/dssUhCbUtvGLMvrf8

As a Service Desk Analyst at TEKsystems, you will be crucial in providing technical support and exceptional customer service to our global team. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, as well as ensuring efficient communication with end-users. The Service Desk Analyst will contribute to the overall success of our IT department by ensuring that technology-related concerns are addressed promptly and effectively.

REQUIREMENTS

• Exceptional Windows 8,10 Operating System troubleshooting and configuration.
• Exceptional MS Office Suite including Office 365 installation and administration (Outlook), configuration, and troubleshooting required.
• Active Directory Administration.
• Experience working a service desk ticketing system (ServiceNow, Jira etc).
• Exceptional NTFS Administration required.
• Citrix & VPN administration & troubleshooting required.
• Experience troubleshooting Microsoft Distributed Name Space (DFS).
• Experience troubleshooting Group Policies, DNS.
• Experience troubleshooting file and print services.
• Desktop software installation, configuration, and troubleshooting.
• Strong MDM Support and administration required.
• Experience with Avaya voice administration.
• Experience with Enterprise Antivirus and Spyware software.

QUALIFICATIONS

• 2-3 years working in a support, service, or any related service desk role.
• Exceptional customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Knowledge of financial business level technologies.
• Exceptional written and oral communication skills.
• Strong documentation skills.
• Demonstrated empathy skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Sharp attention to detail.
• Proven analytical and problem-solving abilities.
• Capable of Multitasking in a high pace environment, effectively and efficiently.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.