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Novare

Service Desk Analyst

This job is no longer accepting applications

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  • Posted 7 months ago

Job Description

Founded in 1988, we are pioneers in the Philippine tech industry. Over the past three decades, we've driven digital transformation with custom app development, infrastructure, data analytics, and IT security solutions. Today, we lead in technology trends like APIs, cloud computing, big data, AI, and automation, committed to positively impacting our people, clients, partners, and communities.

The Role

Key Roles And Responsibilities

  • Basic Troubleshooting, conducting diagnostic tests and rectification of faults arising from IT hardware
  • Installation, configuration, restoration, upgrade and troubleshooting of IT equipment via remote or onsite
  • Network problem isolation, troubleshooting and problem resolution (check network switch, router and cables)
  • Coordination with client or vendor, for escalation to vendor if software application and hardware problem is encountered
  • Assistance in internet connectivity; coordination with Client or ISP for internet connectivity uptime
  • Assist Client on technical evaluation in purchasing new IT equipment.
  • IT equipment inventory support for proposed devices

Ideal Profile

  • Must have 1-2 years of experience in this field, or relevant experience
  • CAN START ASAP
  • Must be willing to work on-site at BGC/Makati
  • Must be a graduate of BS Information Technology, or any other related course

What's on Offer

  • Excellent career development opportunities
  • Great work environment
  • Work within a company with a solid track record of success

More Info

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About Company

Job ID: 110422569