Job Description
Discover your 100% YOU with MicroSourcing!
Position: Service Desk Analyst
Location: Global One, Eastwood, Quezon City
Work setup & shift: Onsite | Shifting
Why join MicroSourcing
You'll Have
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role
As a Service Desk Analyst, you will:
Provide end-user technical support in person and remotely, resolving issues such as password resets, printer setup, software installation/reinstallation, and user access requests
Troubleshoot and support Windows Servers, Active Directory, networking fundamentals, and basic virtualization environments
Deliver timely and professional client support through phone, verbal, and written communication while maintaining service quality standards
Log, update, and manage ticketing systems to ensure accurate documentation, status tracking, and team visibility
Escalate complex technical issues to Team Leads or senior technicians when required
Maintain client relationships by understanding account preferences and ensuring responsive, service-oriented support
Support deployment and configuration of workstations, printers, network devices, and related IT peripherals
Follow security policies and procedures to ensure proper handling of client data and systems
Maintain internal knowledge bases such as IT Glue and SharePoint to support team knowledge sharing
Perform RMA processing with vendors for repair or replacement of hardware under warranty
What You Need
Non-negotiables
Minimum 1 year of Service Desk or IT Support experience, or equivalent education and experience
Basic knowledge of Windows Servers, Active Directory, Networking, and Virtualization
Strong troubleshooting and problem-solving skills
Ability to work onsite and in a shifting schedule environment
Strong communication skills and customer service orientation
Preferred Skills/expertise
Microsoft certifications (Fundamentals or role-based certifications)
CompTIA A+
CompTIA Network+
Exposure to IT service desk tools and ticketing systems
Experience in end-user support in enterprise environments
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply
