Service Desk Analyst Mandrin
HCL Technologies Limited- Posted a month ago
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Job Description
Job Description:
Provide hardware / software / network problem diagnosis / resolution via telephone for customer's end users
Route problems to internal I.M. support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.
Administer and provide User Access and Exit controls.
Proficiency in AD related task
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
Strong customer handling skills to drive Track level initiatives with customer.
Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments.
Training: Be willing to participate & Provide in on the job and commercial training designed to enhance skills and support capabilities.
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Key Skills
About Company
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 for $13.8 Billion. To learn how we can supercharge progress for you, visit hcltech.com.