Service Desk Analyst (English / Spanish)

Experience: 3+ years

Salary: 35K to 45K PHP

Location: Taguig (5 days onsite per week)

Shift: Rotational shift (24/7)

Job type: Permanent with MNC - direct hire

Openings:

1. Service desk analyst - English (3 Openings)
2. Service desk analyst - Spanish (1 Opening)

Required Skills:

• Experience: 3+ years of proven experience in a corporate IT Service Desk or Managed Services environment.
• Language Skills: Excellent communication in English or Spanish
• Technical Competencies:
• Proficient in Windows 10/11 operating systems and macOS support.
• Strong administration skills in Microsoft 365
• Solid understanding of Active Directory, Entra ID, MFA, VPN, and basic TCP/IP networking.
• Experience with enterprise ITSM tools (ServiceNow)
• Diagnose and troubleshoot technical issues related to Windows 10/11, macOS, Microsoft 365 applications, Teams, Exchange Online, VPN, and network connectivity.
• User Administration & Request Fulfillment
• Remote Support & Escalation Management