Service Delivery Team Member Remote | Dayshift | 13th Month Pay

Location: Work From Home - Greater Metro Manila

Schedule: Monday to Friday, 7:00 AM – 4:00 PM PHT

About the Company

Our client is a dynamic, fast-growing organization dedicated to delivering innovative digital, health, and wellbeing solutions. Built on a collaborative, supportive, and outcomes-focused culture, the team values continuous learning, operational excellence, and personal growth.

They're now looking for a detail-oriented Service Delivery Team Member to join our growing team.

Why You'll Love Working With Us

• HMO healthcare for you and your 1 dependent (with COVID insurance).
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularization).
• 13th-month bonus and Government-mandated benefits.
• Member Wellness Program.
• Welcome gift packs + Social activities.
• Year-End Party + Christmas hamper.

What You'll Be Doing

Reporting directly to a Philippine-based Service Delivery Lead, as part of the Service Delivery and Support Team, you'll drive the continuous development, maintenance, and Quality Assurance of digital hubs, web pages, and marketing campaigns.

Your responsibilities will include:

• Build, test, and launch responsive marketing and communication campaigns, ensuring high cross-browser compatibility and prompt delivery.
• Develop, audit, and maintain digital hubs and web pages using semantic HTML and modern CSS, upholding strict quality assurance standards.
• Perform regular quality audits and troubleshoot technical issues to maintain platform integrity and minimize post-launch issues.
• Write, curate, and update Knowledge Base (KB) articles and internal documentation to optimize team workflows.
• Manage assigned client accounts by delivering custom platform builds and generating performance reports using MS Office Suite.
• Proactively identify workflow bottlenecks and recommend continuous process improvements.

What You'll Bring

• Strong proficiency in semantic HTML5 and modern CSS3 layout techniques.
• Hands-on experience with website optimization for speed, digital accessibility, and cross-browser compatibility.
• Expertise in utilizing MS Office Suite (Excel, PowerPoint, Word) for reporting and data analysis.
• Background in Content Management Systems (CMS), digital campaign builds, or web operations support.
• Excellent time management and organizational skills, with a track record of meeting deadline adherence KPIs.
• High level of detail orientation, problem-solving skills, and ownership over daily deliverables.

Bonus Points For:

• Experience working with Australian clients or offshore team environments.
• Familiarity with Quality Assurance (QA) testing frameworks, bug tracking, and platform compliance audits.
• Knowledge of process mapping or creating standard operating procedures (SOPs) and Knowledge Base documentation.

Ready to Apply

We're excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Want to fast-track your application Connect with Derek on LinkedIn.

Important: This role is open to PH citizens only. Applications must be submitted in English.