About HRS
HRS is Oracle's largest hospitality partner worldwide, providing coverage in 104 countries to more than 10,000 customers. Recognized as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, OPERA Activities, Mobile Applications, and more.
About the role
You will join our growing global service delivery team supporting the implementation of the HRS-wide portfolio of products to hospitality-related companies across a designated area within Philippines. The ideal candidate will be customer-oriented and passionate about digital transformation within the hospitality industry through innovative technologies and software.
Location
Candidates from the following locations are welcome to apply: Philippines
What you will be doing
- Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region
- Handle customer cases, triage the inbound caseload and reviewing the existing owned and escalated cases
- Ensure familiarity with new product releases as they become available
- Proficient with operations of Taiwan GUI (Government Uniform Invoice) and related regulations and policies
- Liaise with subject matter experts on client requests for enhancements and development
- Work with the support/implementation teams to ensure service level requirements are exceeded
- Partners with project management to ensure on-time installation, configuration, user training, integration testing, and go live support.
- Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem
- Consults directly with the customer to document and analyze customer needs and Hotel operations
- Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer
Requirements
- Good interpersonal skills with both customers and cross-functional teams.
- Experience with hotel systems (e.g., OPERA, MICROS/Simphony)
- Basic networking, Windows systems, and IT troubleshooting
- Strong communication and problem-solving skills
- Ability to work under operational pressure
- Hospitality IT experience preferred
- Willingness to travel for multi-property support, deployments, and urgent on-site assistance
- Optional: Database administration experience (Oracle/SQL Server)
LANGUAGE REQUIREMENTS:
- Fluency in English and local language, both written and spoken
WE OFFER:
- Opportunity to grow inside the global organization.
- Motivating remuneration package.
- Competitive annual bonus scheme.
- Remote/flexible working.
