Start Date: ASAP
Work Setup: Onsite at The Hideout in Clark, Pampanga
Job Summary
- :An assertive character that can work independently, yet function in a team environmen
- tExcellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skill
- sStrong commercial understanding and previous accountability for growth and profitability target
- sAbility to direct and manage in a fast-paced, rapidly changing environment while managing multiple prioritie
- sAbility to direct in a diverse workforc
e
What does a day in the life of a Service Delivery Senior Director look like
- Coordinates and liaises with the executive team to make decisions for operational activities and set strategic goa
- lsProvides strategic plans to ensure the smooth progress of the daily operatio
- nsDirects Functional Directors and Program Managers on planning and execution and provides constructive feedback for continuous personal developme
- ntEvaluates periodically the efficiency of business procedures according to organizational objectives and applies improvements; Implements, manages, and evaluates operational processes and procedures, in accordance with the standards and procedures set out by the organizati
- onDevelops strategies and implementation plans to improve and standardize all aspects of operatio
- nsDirects overall support processes and directs its organization to enhance customer and client satisfacti
- onKeeps up to date with industry trends and identifies areas of opportunity to drive improvements, as well as maintains all operational guidelines, reference documents, and training materia
- lsWorks with leadership to set team and individual KPIs and provide regular, actionable feedba
- ckRevise and/or formulate policies and promote their implementati
- onReviews financial information and adjusts operational budgets to promote profitabili
- tyDirects Service Delivery Directors, Service Delivery Associate Directors, Senior Service Delivery Managers and Service Delivery Managers on planning and execution and provides constructive feedback for continuous personal developmen
- t.Works with leadership to set team and individual KPIs and provide regular, actionable feedback for onsite operation
- s.Oversees onsite customer support processes and directs its organization to enhance customer satisfactio
n.
What are the required qualifications for a Service Delivery Senior Directo
- r Bachelor's degree in Business or a related field preferred. Equivalent combination of education and experience will be consider
- ed.More than 10 years of experience as a Site Director or Sr Director of Operations in a BPO or shared services cen
- terProven experience in managing both internal (in-house) and external (remote - work from home) operati
ons
Ninja Perks and Bene
- fitsCompetitive compensa
- tionAdherence to government-mandated bene
- fitsRetirement Savings Program with Company Matc
- hingLife Insur
- anceHMO on d
- ay 1Paid time off, birthday l
- eaveBonus and incentive p
- lansOpportunities for skills training and personal and professional develop
ment
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you r
eady
If you are interested, you can access your instant interview here: https://alpharun.com/i/lej01rY1ZErYHV9
pDnzZE
Disc
laimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be nec
essary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or lo
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