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. Degree in Information Technology, Computer Science, Engineering, or a related field.
. Minimum 5-8 years of experience in service delivery, operations management, or technical support environments.
. Experience managing mission-critical systems or large-scale enterprise platforms.
. Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.
. Strong experience in incident management, problem management, and customer handling.
. Experience in biometric systems, border control systems, security systems, or government projects is an advantage.
. Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.
. Strong analytical, troubleshooting, and coordination skills.
. Excellent communication and stakeholder management skills.
Job ID: 147866017
Skills:
It Service Management, Iso 27001, Incident Management, Qa Management, network protocols and standards, Iso 9001, IT Configuration Management, IT Security Management, IT Security Compliance
Skills:
Cloud Computing, Itil Framework, Automation Tools, Agile Methodologies, Incident Response, Service Management, Project Management, Data Analysis, Risk Management, Vendor Management
Skills:
Devops, Automation Tools, Cloudwatch, Gcp, Incident Management, Itil, Azure, AWS, FinOps, cost management, Azure Monitor
Skills:
Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment
Skills:
Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership
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