At Symbos, we bring together people, technology and insight to deliver meaningful customer and operational outcomes. With Australian roots and a growing global footprint, we partner with organisations to build high-performing teams, create connected customer experiences and drive operational excellence at scale. Our culture is grounded in trust, collaboration and continuous growth, with a strong focus on enabling our people to do their best work.
We are looking for an experienced
Service Delivery Manager to lead end-to-end service delivery across multiple lines of business within a fast-paced BPO environment. This role plays a key part in ensuring operational excellence, strong client partnerships, sustainable financial performance and high-performing teams.
What you will do
- Lead day-to-day operations across multiple programs, ensuring service levels, KPIs and client commitments are consistently met or exceeded
- Drive operational improvements across productivity, quality, cost efficiency and customer experience
- Build and lead high-performing teams through strong leadership of managers, team leaders and support functions
- Partner closely with clients and internal stakeholders to manage escalations, drive change initiatives and support continuous improvement
- Oversee financial performance, including budgeting, forecasting and cost control
- Champion transformation initiatives such as process optimisation, automation and technology adoption
- Ensure compliance with company policies, client requirements and regulatory standards
What we are looking for
- Bachelor's degree in Business, Management or a related field
- 7 to 10 years of BPO operations experience, with at least 3 years managing multiple programs or clients
- Strong understanding of core BPO metrics including service levels, productivity, quality and customer satisfaction
- Proven leadership capability with the ability to engage, develop and influence teams and stakeholders
- Data-driven, analytical and confident in making decisions in a client-driven environment
Location and work type
- Full-time, permanent role
- Flexibility to support shifting schedules across different clients or geographies may be required
Ready to lead at scale
Join a growing team where you can shape outcomes, influence client success and build high-performing operations in a dynamic, people-centred environment.
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