The Role
As a Service Delivery Manager you will be responsible for ensuring the Frontend (FE), Backend (BE), and other channels managed by BBS are functioning correctly and running smoothly in production. The Role covers (1) Analyzing the business requirement and functional specifications from a Quality Assurance perspective, (2) Creation and execution of Test Plan/Strategy, (3) Documentation of Bugs and Error Logs, (4) Providing Root Cause Analysis coming from identified defects, (5) able to do training and demonstration to stakeholders the bugs, errors and discuss the solution made.
How you'll contribute
- Business Requirements Analysis Work closely with Peers (Segments, IT and Channel Managers) and to ensure that the Requirements either development or production issues are aligned with the Test Plan / Strategies.
- Test Plan and Strategy Working closely with Loan Product, Sales, and Operations team to clearly identify requirements that would later be translated into a business requirement.
- Quality Assurance Work closely with Channel Managers, IT Team, and stakeholders to do end to end testing to ensure the quality of work.
- Requirement Gathering Understand internal customer needs and translate them into business requirements for technology partners.
- Demonstration Work closely with BA, SMEs and to do demonstration of the prototype / channel regarding the enhancement made.
- Documentation Creation of Version update document to ensure the system or platform are updated with the current features plus creation of Root Cause Analysis (RCA) if there are any bugs or defect encountered in production.
What We're Looking For
- Bachelor's degree in Computer Science, Information Technology or other related fields
- Candidates should have at least 5-8 years experience in either a Bank or Fintech industry with a track record in managing frontend/backend channels (web/mobile)
- Expert in Loan products (Application, Underwriting, Disbursement, Policies and Collections)
- Ability to articulate requirements into a more detailed one following the Agile methodologies (User Stories / Epics)
About Security Bank
Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.
