Service Delivery Manager (Microsoft Teams Telephony)
Ortigas, Philippines | Permanent Role
4 Days Onsite | 1 Day Work From Home
Auxo Talent is partnering with a leading global communications technology provider that helps enterprises modernize their voice, collaboration, and customer communication platforms. With a strong presence across international markets, they deliver cutting-edge solutions that enable organizations to stay connected and operate seamlessly.
We are looking for an experienced Service Delivery Manager with a strong background in Microsoft Teams Telephony and voice infrastructure operations.
As the SDM, you will:
- Lead the delivery and support of Microsoft Teams Telephony and voice communication services.
- Act as the primary escalation point for major incidents and service-related issues.
- Ensure service levels, operational performance, and customer expectations are consistently met.
- Work closely with customers, vendors, and internal technical teams to drive issue resolution and service improvements.
- Oversee voice platform stability, operational readiness, and project implementation activities.
- Prepare service reviews, performance reporting, and recommendations for continuous improvement.
- Drive best practices across incident management, change management, and service delivery processes.
What We Are Looking For
- Proven experience as a Service Delivery Manager, Service Manager, or similar customer-facing operations role.
- Strong knowledge of Microsoft Teams Telephony / Teams Voice environments.
- Experience managing voice infrastructure, unified communications, or enterprise telephony services.
- Background in incident management, service operations, and stakeholder management.
- Excellent communication skills with the ability to engage technical and business stakeholders.
- ITIL certification or service management experience is a plus.
