Service Delivery Manager (Japanese)

Job Description

The purpose of the role is to maximize business impact by maximizing customer loyalty. The SDM focusses on a set of high impact customers, including a significant number of Gold accounts. Supreme customer satisfaction is the main goal.

Key Responsibilities

• Managing an excellent relationship with your customers
• Maximize customer loyalty
• Receive regular feedback from customers via NPS survey and ensure a high score
• Help your customers proactively towards a higher level of cyber security
• Discover a significant amount of up and cross sell opportunities
• Finding, developing and implementing impactful innovations internally within SDM team
• Proactively helping the SDM team to a higher level of professionalism by coaching and forming lead role in discussions
• You ensure an excellent relationship with related business teams to support customer
  
  

What we are looking for in you:

• Excellent conflict management skills
• Ability to communicate in Japanese and English
• Has thorough understanding of field of expertise (e.g. market/product/service)
• Plans and completes assignments independently without established framework
• Ability to apply theories, concepts, principles and methodologies to difficult and non-conventional assignments
• Influences others to accept views/practices and agree/accept new concepts, practices, and approaches
• Can influence stakeholders inside and outside the organization
  
  

Location: Taguig City, Metro Manila - 2 days per week onsite