Job Description :
Candidates should have a minimum of 10+ yrs. experience
Should have IT domain experience. Should have the experience handling Telco industry accounts
. Should have experience as Technical Project Management with Agile methodologies.
Experience in performing client facing, Stakeholder Management role and maintain high level of customer satisfaction
Acting as the bridge between client and service delivery teams
Excellent communication around issues and opportunities - get things done, make things happen
Should have knowledge on Transformation & Identifying Service Improvement opportunities & current market trends.
Key Responsibilities :
Report daily, weekly & monthly service delivery performance to internal and client stakeholders
Strong Customer Service, Project Management, Resource planning and Quality control skills
Should possess Forward planning, Decision-making, Strategic thinking skills
Should be an effective leader with ability to motivate team , delegate responsibilities and problem solving skills
Should have led relationships at vendor management and executive level..
