DUTIES AND RESPONSIBILITIES
Fulfillment of Service Request.
- Service Request shall be defined as those changes that are low risk and frequently recurring such as:
- Access port configuration to ensure that end devices will have access in respect to network connectivity
- IP address and port assignment for the end devices
- Configure policy on network and security devices to allow or deny a specific subnet, port, or apps.
- Configuration of basic parameters of routing and switching equipment such as:
a. Hostname
b. Enable password
c. Management IP Address
d. Login Banner
e. Interface VLAN
f. Default Gateway/Default Route
g. Syslog/SNMP/Netflow
- Quarterly back up of logs of network and network security devices
- Implementation of Service Requests are guided by an MOP (Method of Procedures)
Incident Restoration.
During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:
- Layer 1:
- Checking of cable connection of affected equipment.
- Physical checking of equipment status such as port LED indicators, Power LED indicators, Link LED indicators and physical checking of hardware components including Fan / Fan Tray.
Layer 2:
- Checking and troubleshooting of port type configuration such as Trunk ports and Access port.
- Checking and troubleshooting of configuration of port aggregation such as port channeling.
- Checking and troubleshooting of configuration of VLAN and port VLAN membership.
- Checking and troubleshooting of configuration of Port Security
- IOS changes (upgrade/downgrade) on layer 2 devices such as access switches that is needed
- to restore a service or resolve a problem
QUALIFICATIONS
Education:
Must be a graduate of any IT-related bachelor's degree such as:
- Information Technology
- Computer Studies
- Computer Engineering
- Electronics Engineering
Experience and Training:
- Must have Cisco Certified Network Associate (CCNA) certification
- IT Service Management
- Have at least 1-2 years of working experience as network support/administrator
