Job Description

Job Summary

The appointed candidate will support the Service Management Office (SMO) to ensure smooth IT service delivery, incident tracking, and SLA compliance across enterprise systems.

Roles & Responsibilities

Coordinate daily service management operations, service requests, and incident escalation workflows.
Monitor Service Level Agreements (SLAs) and track performance metrics to ensure prompt issue resolution.
Act as a primary liaison between technical support teams, end-users, and external vendors.
Maintain comprehensive documentation for service logs, incident reports, and standard operating procedures.
Support service improvement initiatives and assist in auditing operational compliance.

Requirements

Singapore Citizen and eligible to obtain necessary security clearances.
Possess a Bachelor's degree in Information Technology, Computer Science, Business IT, or a related discipline.
Minimum of 3 years of relevant experience in IT service desk, helpdesk, or service management operations.
Strong communication and stakeholder engagement skills.
Good organizational abilities and attention to detail.