Service Delivery(Change and Service Request Management)

Change and Service Request Managers roles are the single point of coordination for Changes and Customized Service Requests (mini projects). They act as the link between Customer, delivery team and Aeven Service Lines.

Responsibilities:

• Gather and process information from technical experts and convey this into a coherent form that can be relayed to SDM or customer directly
• Review Change information e.g. Business Justification, Risk assessment and fall-back plan.
• Ensure data for invoicing payable Changes is available and correct
• Validate CSR from customers and ensure proper documentation of requirements and update CSR data continually
• Independently conduct prequalification meetings with customer and coordinate with Service Owners and Architects in order to define solution, cost, required resources, and delivery dates. Based on this, prepare proposals for CSR tasks and ensure customer acceptance of proposal
• Hand-over CSR projects to Client management or change management where relevant
• Change and Service Request managers are mainly there to ensure that Changes to our customers environments happens without unexpected impact, within agreed time limits and that we ensure invoicing for the hours spent
• As a Change and Service Request Manager you will have a very big interface with all parts of the AEVEN organization and key customer contacts.
• You will have an informal leadership role centeret around the Changes and Service Requests within your responsibility.
• Many have also used this role to move forward to other positions in Delivery Management, Project Management or People Management.

Job Requirements:

• Years of experience as a Change or Service request manager
• Experience as Change or Service Request manager
• Experience from working in an international company
• Must have an overall knowledge of enterprise IT. How Infrastructure and Software links together and what the major technologies.
• Good English written and verbal
• People person a person that likes to build a large network and find it easy to talk to a lot of different people.
• Able to work independently.
• Must be resilient and not get frustrated by conflict. Should be able to push tasks forward in a complex organization.

Nice to Have:

• ITIL v3 or V4 the higher level the better
• Agile certification, the higher the better
• Experience from working at a IT service provider with multiple customers
• Project Management experience
• Incident and/or Problem Manager experience
• Line Manager experience

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COMPANY OVERVIEW

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. With Aeven, wherever you're going, we're here with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive. - Henrik Bodskov, CEO

Read more about AEVEN: www.aevengroup.com

At Aeven, we're on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way whether you re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:

• Competitive Compensation
• Clothing & Laundry Allowance
• Communication Allowance
• Fitness Allowance
• Healthcare/HMO
• Medical Allowance (Employees/Dependent)
• Life Insurance
• Leave (convertible to cash)
• Rice Subsidy
• Emergency Loan
• First Baby Gift
• Wedding Gift
• Year End Gift
• Performance Bonus
• Flexible Working Hours
• Work from Home Arrangement (even before the pandemic)
• Free Breakfast on Fridays
• Free fruits and wide selection of tea and coffee for free
• Annual flu vaccination for free