Service Center Supervisor

Join the World's Most International Company!

Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969 At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives!

At DHL Express, we don't just talk the talk-we walk the walk! As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent! We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges-because diversity fuels innovation and drives success!

Overall Role Purpose:

Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Accountabilities:

• Maintain good working relationships with Customers
• Co-ordination, discussion and communication with Customers
• Assist to keep performance and meet target of Service Center
• Ensure all service they provided meet DHL's requirement
• Ensure hand over processes of shipments and paperwork are normally operated
• Organize appropriate shifts and manning levels to meet business requirements
• Ensure incoming shipments are recovered, break bulked, inspected and cleared in the quickest, most efficient manner possible.
• Manage receipt and lodgment of outbound shipments from country operations to ensure timely departure and uplift
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports
• Develop a high-performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department
• Develop IKOs/KPIs with team members and monitor individual performance
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
• Carry out any task that is required by his or her superiors from time to time.

• What we need
• 3-5 years operations experience, preferably within transportation or logistics industry
• Diploma (or equivalent)
• Line Trainer certified
• First Aid certified
• IATA Dangerous Goods Acceptance Certification
• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written