Service Center Manager

5-7 Years

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Early Applicant

Job Description

Key Responsibilities

Take the lead in establishing and managing our service center, ensuring high-quality technical support and customer satisfaction.
Act as the primary liaison between suppliers and retail stores to ensure seamless distribution and service delivery.
Utilize sound business judgment to manage a variety of personnel and drive results in a fast-paced environment.
Handle professional business correspondence, deliver presentations, and represent the company to stakeholders.
Manage sensitive information with the highest level of professionalism and integrity.

Qualifications

Bachelor's degree preferred, or 5+ years of relevant Contact Center Management experience.
At least 2 years of experience in distribution, consignment, or retail service (Electronics/Appliance industry experience is a must).
Proven ability to manage diverse teams, handle public speaking, and make critical business decisions.
Highly proficient with computer applications and able to adapt to mobile/on-the-go workspace needs.
Excellent verbal and written skills, with the ability to draft formal business letters and emails.