Join Our Team!
We are looking for a highly motivated and detail-oriented
Billing Coordinator to support daily billing operations, invoice management, customer correspondence, and billing administration activities.
This role is responsible for reviewing and preparing invoices, monitoring and following up on outstanding payments, responding to billing inquiries, maintaining billing-related reports and documentation, and identifying opportunities to improve billing processes and procedures. You will work closely with internal and external stakeholders to resolve billing concerns, ensure billing accuracy, maintain service quality, and support compliance with United States healthcare industry standards.
The successful candidate will play a key role in ensuring efficient billing operations while contributing to a collaborative and customer-focused environment.
What Is Your Mission
You will provide exceptional service to our partner brands by:
- Reviewing, preparing, and validating invoices to ensure accurate and complete billing information
- Monitoring outstanding invoices and payment status to support timely collections and client payments
- Responding to and resolving billing inquiries, requests, and concerns from internal and external stakeholders through email communication
- Identifying, reporting, and recommending improvements to billing processes, procedures, and operational workflows
- Developing, maintaining, and updating billing documentation, reports, metrics, and process improvement plans
- Collaborating with internal teams and external clients to resolve billing-related issues and ensure a positive customer experience
- Participating in meetings related to billing operations, process improvements, and client support initiatives
- Staying updated on United States healthcare industry regulations, standards, billing practices, and customer service requirements
- Contributing to a positive, collaborative, and high-performing work environment through professionalism and teamwork
- Performing special projects, ad hoc assignments, and other billing-related administrative duties as required
Requirements
Qualifications
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related field; equivalent education and experience may be considered
- Minimum of 1 year of experience in billing, accounts receivable, accounts payable, or billing support functions
- Minimum of 1 year of experience serving international customers or supporting customer service operations
- Minimum of 2 years of Business Process Outsourcing (BPO) or Call Center experience
- Experience supporting United States health insurance, healthcare administration, or healthcare-related customer service is an advantage
- Proficiency in Microsoft Office applications, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Microsoft Outlook
- Experience reviewing invoices, maintaining billing records, tracking payments, and managing billing documentation
- Strong attention to detail with the ability to ensure billing accuracy and data integrity
- Ability to identify process improvement opportunities and support continuous improvement initiatives
- Ability to maintain confidentiality when handling sensitive client, billing, and company information
Skills & Competencies
- Excellent written and verbal English communication skills, including professional email correspondence, grammar, spelling, and business communication
- Strong planning, organizational, and multitasking abilities
- Ability to manage competing priorities and meet deadlines
- Strong analytical, problem-solving, and critical-thinking skills
- Ability to work independently and collaboratively across different organizational levels
- Professional, customer-focused, and team-oriented approach
- High level of accountability, accuracy, and attention to detail
- Adaptable and capable of working effectively in a fast-paced environment
- Available to start immediately is preferred
Benefits
Perks you will experience in iSupport:
- Free lunch meal, fruits, snacks, and drinks (If you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
