Service Associate

City Savings Bank is seeking a dedicated Branch Service Associate to join our Abulog branch in Cagayan. This is a full-time position that plays a vital role in delivering exceptional customer service and supporting the day-to-day operations of our retail banking branch. As a Branch Service Associate, you will be the face of City Savings Bank, ensuring every customer interaction leaves a positive and lasting impression whilst maintaining the highest standards of professionalism and compliance.

What you'll be doing

• Providing excellent customer service by assisting clients with their banking transactions, account inquiries and financial needs
• Processing deposits, withdrawals, fund transfers and other routine banking transactions with accuracy and efficiency
• Opening new customer accounts and assisting with account maintenance and updates
• Promoting City Savings Bank products and services, including savings accounts, loans and investment options
• Handling cash and cheques in accordance with bank procedures and security protocols
• Responding to customer inquiries regarding account balances, transaction history and banking services
• Maintaining accurate records and documentation for all transactions processed
• Supporting the branch team in meeting daily operational targets and service standards
• Adhering to all regulatory compliance requirements and anti-money laundering procedures
• Contributing to a safe and secure banking environment by following security protocols

What we're looking for

• Graduate of any business course or equivalent.
• Previous experience in a customer service role, preferably within banking or financial services
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers
• Excellent numerical ability and attention to detail when handling financial transactions
• Proficiency in using computer systems and banking software
• Basic knowledge of retail banking products and services
• Ability to work efficiently in a fast-paced environment whilst maintaining accuracy
• Trustworthiness and integrity, with a commitment to maintaining confidentiality and data security
• Flexibility to work shifts, including early mornings, evenings and weekends as required
• Fluency in English and local languages is desirable
• Fresh graduates are welcome to apply.