Service Assistant (Parts & Technician Coordination)

Supporting Innovation and Growth in the Global Health and Wellness Industry

Our client is a well-established global company in the health, wellness, and rehabilitation products industry, known for developing and distributing innovative products used by healthcare professionals, therapists, and fitness specialists worldwide. With a strong global presence and a reputation for quality and innovation, the company continues to grow across international markets while maintaining a strong focus on customer service, product development, and operational excellence. Joining their team means becoming part of a stable, globally recognized organization that supports professional growth and long-term career development.

About the Role

Expertise in coordinating repairs, sourcing parts, or managing service schedules finds its impact here. The ServiceAssistant serves as the operational backbone of a U.S.-based service team, ensuring technicians are equipped and scheduled to support critical healthcare equipment. This role drives service continuity and offers a long-term global career with Emapta for top 1% talent.

Job Overview

Employment type: Full time

Shift: Night shift, Weekends Off

Work setup: Hybrid, Megatower Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 2+ years of experience in service coordination, parts ordering, or administrative support; background in Automotive Service, Technical Repair, or Field Service is highly preferred
• Strong proficiency in MicrosoftExcel, including data organization and basic formulas
• Experience with ERP or CRM systems (e.g., NetSuite, SAP, or Salesforce); willingness to learn and undergo training
• Excellent written English communication skills for B2B email coordination with vendors and healthcare clinics

Your Daily Tasks

Technician Support:

• Coordinate schedules and service calls via ERP (NetSuite)
• Act as the bridge between client needs and technician schedules

Parts Coordination:

• Source parts from vendors
• Request quotes from vendors
• Manage the Part Master database
• Ensure no duplicate entries and maintain accurate pricing

Inbox Management:

• Triage the shared Service Team inbox
• Prioritize inquiries based on urgency
• Resolve 95% of inquiries within 24 hours

Data Accuracy:

• Maintain a clean and accurate customer database
• Track equipment serial numbers
• Monitor warranty status
• Record installation dates

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!